Our reservation process is very simple and allows you to book real time availability. Select or enter the desired city, or airport code, your arrival and departure date and the number of adults. Click Search Available Hotels and a choice of hotels will be displayed on screen showing star rating; prices from; and a short description. To get more information on any hotel click on Hotel Info button. Photos, information, location, amenities will display. When you have selected your desired hotel and room type, the Book it! button will take you to a Secure Reservation Form. You must review your reservation and complete the required field. Please ensure you have entered your contact information correctly. When all information is complete, press the "Reserve my hotel now" button once and your reservation will be processed instantly.

Yes you can make a reservation by phone with the assistance of a member of our Reservations Team on the following numbers.

The vast majority of our Hotel rates are PREPAID RESERVATIONS. Where we are sold out of rooms for a particular location and date, we offer our clients DIRECT HOTEL BOOKINGS. DIRECT HOTEL BOOKINGS are not normally prepaid unless otherwise stated. DIRECT HOTEL BOOKINGS are rooms that only Travel Agents can normally access.

Pre-payment from guests allows hotels to give the guest greater discounts; up to 50% or more off the hotel retail price. Your entire hotel stay is charged to your credit card at the time of the booking. All you do is arrive at the hotel and enjoy your stay. However, hotels collect payment for incidentals such as meals, room service, movies, parking and phone calls. Cancellation terms and fees apply to pre-paid bookings.

Prepaying for your hotel room assures you of the greatest discount rate

Prepayment saves hotels the costs associated with billing and accounting. These savings are passed to the consumer as discounted rates for hotel rooms. Reserving rooms online costs less than calling hotels directly and booking a room with an operator or travel agent. Simply stated, booking a room online is a less expensive way to sell the room.

There are no refunds for cutting your stay short unless you make the change with us before 6pm (hotels local time) on the day of arrival. To reduce the number of nights booked please contact customerservice@onlinehotel-res.com.

When you press the button saying "Reserve my hotel now" button, an automated technical chain of events is triggered. The room(s) is taken from allocation on our availability database; the hotel is faxed with your reservation; you are sent a confirmation email and your credit card is debited - all within seconds of making the reservation. You will then receive email confirmation of your reservation. Please do NOT contact the hotel directly as your room has been reserved through CNG Hotels LTD and many hotels only update guest details a few days prior to arrival.

No. You will receive email confirmation on completion of your reservation This confirmation is from CNG Hotels. If you have any concerns regarding your reservation please contact customerservice@onlinehotel-res.com or you can call our 24/7 Reservations Center on

UK	0871 871 8007
USA	1877 209 8635
Other	+353 21 4518993

Please call the emergency number on your confirmation e-mail, and one of our Customer Service Agents will assist you. or you can call our 24/7 Reservations Center on

UK	0871 871 8007
USA	1877 209 8635
Other	+353 21 4518993

If you have prepaid CnG for this reservation please e-mail or call our Customer Service Team and they will arrange for you to be refunded.

Cancellations/changes must be made through the website - http://www.cnghotels.com/html/reservations/faq_answers.htm#13 if you notified the hotel directly it is not a considered a valid cancellation and full payment is applied. All cancellations and changes made to your reservation after 6pm on the arrival date of your reservation mean that your payment will not be refunded. Cancellations/changes made directly to the hotel are not valid and full payment is applied. Please note – it is not permitted to cancel your booking on the day of arrival after you have checked in at the hotel.

For non prepaid reservations please see No. 19 on the cancellation policy for DIRECT HOTEL BOOKINGS

Any refund due will be credited directly to the credit card that was used to pay for the booking. The refund is immediately issued by CNG Hotels and should appear in your credit card account in 5-6 working days(Processing time at your credit card company can result in additional delays).

If you are not happy with the hotel room or facilities please bring this to the attention of the hotel management as early as possible during your stay. If you are not satisfied with management's response please call the emergency number printed on your email confirmation. In the unlikely circumstances that you are not happy after that, you must notify CnG in writing within 30 days of your departure from the hotel.

With most DIRECT HOTEL BOOKINGS payment is made on check out. A minority will charge a non refundable deposit and an even smaller number will charge in full at the time of booking. If payment is not being made on check out then this will be clearly indicated by the cancellation policy (see Q18 for further details).

The handling fee is a non-refundable one time charge that applies to all DIRECT HOTEL BOOKINGS. It is a 10 Euro (or local equivalent) fee that is charged to your credit card at the time of booking

CNG hotels charges your credit card for the handling fee. The Hotel is responsible for all other charges to your credit card in relation to your reservation. Any questions or queries about charges other than the handling fee should be directed to the hotel.

The cancellation policy for DIRECT HOTEL BOOKINGS is determined by the hotel and CNG hotels has no control over that policy. On The Reservation Form the cancellation policy will display in red at the bottom of the page. Completing the form and booking the reservation means you accept and agree to the cancellation policy. For example: Cancel by 3pm 14 days prior to arrival

The cancellation policy is also included in your email confirmation. If you cancel your DIRECT HOTELS BOOKING your booking will be cancelled but charges may still apply in accordance with the cancellation policy of the booking.

We advise contacting the hotel directly to request any changes to your booking. You can also contact CNG Hotels to request changes. CNG Hotels will charge a 10 euro amendment fee.

This information is collected within a secure environment and is necessary in order to process your hotel reservation. Your name, email address, physical address, phone and fax number, and credit card number are necessary to ensure we are able to make and confirm your reservation. We do not share this personal information with outside parties except as necessary to complete your hotel reservation.

If you are not happy with the hotel room or facilities please bring this to the attention of the hotel management as early as possible during your stay. As the hotel charges your credit card directly for your booking all complaints should be directed to the Hotel management. In the unusual instance that the Hotel management do not address your complaint to your satisfaction please contact Customer Service at customerservice@onlinehotel-res.com with a detailed account of your complaint.

Please contact Customer Service at customerservice@onlinehotel-res.com and we can resend your e-mail confirmation. Please quote your Itinerary number when requesting this.

Please print your e-mail confirmation, as the hotel will require you to provide this at check in. Upon arrival at the hotel, you will need to present a valid photo I.D. for check-in. This confirms that your reservation is prepaid and will help to avoid delays at check-in. You will also need a valid credit card to pay for incidental charges, such as telephone calls, parking and room service. Some smaller hotels will not insist upon a credit card to check-in, please be aware – if you do not produce a valid credit card you will not be able to charge items to your room.

You can make a new booking for that additional night – simply inform reception of the additional booking when you check in. If this is not possible send your request to customerservice@onlinehotel-res.com.

Yes it is perfectly safe to use your credit card - CnG Hotels uses secure socket layers, encryption techniques and firewalls to safeguard all of your personal information.

We accept payment by Visa, MasterCard, Diners and American Express. American Express can only be used by American and EU Residents.

Prices are subject to currency fluctuations and therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Once a booking has been made the currency exchange rate for that booking is fixed at the rate at booking creation date. Hotels can increase or decrease the selling price of hotel rooms. Prices can change on a daily basis. When you make a reservation the price is guaranteed at the rate, which is on your booking form and your e-mail confirmation.

Most of our discounted rates include breakfast in Europe. In the USA breakfast is normally not included. Each property states what is included in the price.

The rate is always displayed by room per night.

All of our properties are fully equipped with ensuite facilities unless otherwise specified.

Most hotels have a limit as to how many people stay in a room so please ensure your reservation correctly reflects the number of people staying. If you require extra people to stay in the room please contact CnG Customer Service at customerservice@onlinehotel-res.com. Please note there is normally an extra charge applied by the hotel.

Child policies vary with every hotel, city and country. Our rates are based on the number of people sharing a room. If you are travelling with 2 adults and 2 children, your search must be for 4 people.

Please e-mail Customer Service at customerservice@onlinehotel-res.com.

If you require a cot or a rollaway bed please include this in the Specific Requirements on the Secure Reservation Form. Most hotels charge a nominal fee. Please note requests are at the discretion of the hotel and cannot be guaranteed. Many rooms have restrictions to the number of people occupying a room. Please contact CnG Customer Service at customerservice@onlinehotel-res.com.

In Europe the following normally applies: Single room: Standard room with 1 single bed for 1 person. Double room: Standard room with 1 double bed for 2 people. Twin room: Standard room with 2 single beds for 2 people. Triple room: Standard room, which sleeps 3 people. This may consist of either a twin or double with and extra single bed which may be a rollaway.

In North America the following normally applies: Single room: Standard room with 1 bed for 1 person. Double room: Standard room may contain 1 large bed for 2 people. Twin room: Standard room for 2 people, this may have 1 or 2 beds. Triple room: Standard room, which sleeps 3 people. This may consist of either a twin or double with and extra single bed which may be a rollaway. Quad room: Standard room with beds to sleep 4 people This may contain two double beds or one double and two single beds.

Hotel facilities are described in the Hotel Info section together with specific information on services.

These may be contained in the Hotel Information page - generally the area is defined and distance from airport/city center specified.

1.6 kilometres is equivalent to 1 mile.

Many hotels offer shuttle bus service to/from the airport. This will be detailed on the Hotel Information page. If this service is offered, there is usually a charge payable directly on the bus.

CnG Hotels reserves the right to change your hotel reservation to a hotel of a similar standard. No compensation is payable for such changes. In extreme circumstances CnG Hotels may be forced to cancel your reservation. In this situation we will notify you immediately. A full refund will be made and CnG will not be under any further liability to pay any additional charges or costs incurred. The maximum refund given will not be greater than the amount paid for the booking.

If you experience any technical difficulties please contact us straight away at itsupport@cnghotels.com

Email: customerservice@onlinehotel-res.com

Call:
UK	0871 871 8007
USA	1877 209 8635
Other	+353 21 4518993